Refund Policy
Last updated: January 2026
Before services begin
A cancellation request received before substantive work begins may qualify for a refund after deducting payment processing fees and any clearly disclosed administrative costs.
After services begin
Once counselling, profile evaluation, shortlisting, document review, application work, training, or another purchased service has begun, fees for work already delivered or committed are generally non-refundable.
Third-party charges
University application fees, visa fees, testing fees, courier charges, translations, and other payments made to third parties are governed by those providers and cannot be refunded by PrepTree Global.
Outcome-based requests
A university rejection, scholarship decision, visa refusal, or employment outcome does not by itself qualify for a refund because these decisions are made independently and cannot be guaranteed.
How to request a review
Send your request with the purchaser's name, service, payment reference, and reason to reachus@preptreeglobal.com. Eligible refunds will be returned through the original payment method within the timeframe communicated after review.